iamcitizen.africa Support

  • Johannesburg, Gauteng



This privacy policy is intended to help you understand what information we collect and retain. Your privacy is critically important to us. We have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information we collect about you through our services.
  • We only store the personal information that you provide to us.
  • We aim for full transparency on how we gather, use, and share your personal information.


This privacy policy applies to indigo.africa, a-better-africa.com, joburgcitynetwork.com and imacitizen.africa.

Your rights and your preferences: Giving you choice and control

The South African Protection of Personal Information Act or “POPIA" and The South African General Data Protection Regulation or “GDPR” gives certain rights to individuals about their personal data. Accordingly, we are happy to offer transparency and access controls to help users take advantage of those rights. The rights afforded to individuals are:

  • Right of access - the right to be informed of, and request access to, the personal data we process about you;
  • Right to rectification - the right to request that we amend or update your data where it is inaccurate or incomplete;
  • Right to erasure - the right to request that we delete your personal data;
  • Right to restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;

Right to object -

  • the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
  • The right to object to your personal data being processed for direct marketing purposes; and
  • Right not to be subject to automated decision-making

What categories of data we may process

We may process your personal details (e.g.your name); demographic data (e.g.your age); your contact details (e.g., your email address), your organization's details (e.g. organization’s name), your geographical location (e.g. postal address) or your Facebook details, if you used your Facebook account to register on one of our platforms.

We may also process information about you using our Services (e.g., the type of device you are using, the internet service provider, etc.).

We collect data from you, through our interactions with you and through our services. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our services.

  • We may Process the following categories of Personal Information about you: Personal details: your name; username or log in details; password; areas or topics of interest; videos and photographs (if you or another user posts a photo on the Service).
  • Demographic information: gender, age/date of birth; nationality; salutation; job title, company information, education, work experience and other professional information; and language preferences.
  • Contact details: postal address; telephone and/or mobile number; email address; and your public social media handles or profile(s).
  • Location information: location data that describes the precise geographic location of your device (“Precise Location Data”).
  • Views and opinions: any views and opinions that you or other users choose to send to us or publicly post about us on social media platforms or in the Services,

What we use your personal data for


To create an account you need to provide data including your name, email address, name of your country, a password, etc. If you register using your Facebook account, you will need to provide your login details.


You have choices about the information on your profile, such as your education, work experience, skills, photos, city or area. We encourage you to add a profile picture so that other users can see with whom they are engaging. You don’t have to provide additional information on your profile; however, profile information helps you to get more from our Services. Please do not post or add personal data to your profile that you would not want publicly available.

Posting and uploading

We collect personal data from you when you provide, post or upload it to our Services, such as when you fill out a form (e.g., with demographic data or location), or respond to a survey.

You don’t have to post or upload personal data, though if you don’t, it may limit your ability to grow and engage with your network over our Services.

Our systems may associate this personal information with your activities when providing service to you (such as pages you view or things you click on or search for).

Cookies and Similar Technologies

When you use or interact with our Service, we use various technologies to process the personal data we collect about you for various reasons.

We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. Our systems also log information like your browser, operating system and IP address.

How we use your data

How we use your personal data will depend on which Services you use, how you use those Services and the choices you make in your settings. We use the data we have about you to provide and personalise our Services, including with the help of automated systems and inferences we make so that our Services can be more relevant and useful to you and others.

We do not:

  • We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to promptly obtain parental consent or remove the information.
  • We may keep data indefinitely. We don't share your personal information with marketers.
  • We do not share personally identifiable information (such as name, address, email or phone) with other companies for marketing purposes.
  • No advertising companies collect data through our service.
  • We do not allow advertising companies to collect data through our service for ad targeting.
  • We collect or share your location only with permission. In serving you, we may use or store your precise geographic location if you permit us to do so. We do not use or share this data for any other purpose.
  • Many devices will indicate through an icon when location services are operating. We only share this location information with others as approved by you.

Data privacy

  • Personal data: We will never share the email addresses of the organization or group members without the explicit permission of the individuals.
  • Only platform administrators have access to the email address, and we do not intend to engage in advertising as a revenue stream. Should this change, we will ensure consultation with our clients and respect the permissions processes required.
  • Organisational data: All content that resides within private profiles remains highly secure through the Connect Platform’s granular security settings. We recommend from time to time that the profile owners revisit their privacy settings, as new audiences may have been invited to profiles, and the permission settings may require adjustments. Our team will schedule alerts for the client as a reminder.

Data Ownership

  • All data created by our clients or by our team on behalf of a client remains the property of the clients in question.
  • All rights, including copyright, about all documents and other material that is produced by platforms for specific clients, in the execution of its service remain with the client in question. The client is the sole owner of the copyright of all documents, concepts, computer programmes, original material, ideas and know-how techniques that might be developed for the exclusive use of the client or are in the process of being developed.

You can ask privacy questions. If you have any questions or concerns about our privacy policies, please contact us: /contact-us

Analytics providers

Analytics providers may access data on our behalf. Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared with any individual user. Click to see company privacy policies that govern their use of data.

Recommended read: Image rights and copyright.

Google Analytics

Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve it. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

Privacy Policy and Choices

We take steps to protect personal information. We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt the transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error.

Information we collect may be stored or processed on computers located in any country where we do business.

Special situations may require disclosure of your data. To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances:

  1. With your expressed consent,
  2. When we have a good faith belief, it is required by law,
  3. When we have a good faith belief, it is necessary to protect our rights or property, or
  4. To any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets.

Your consent will not be required for disclosure in these cases, but we will attempt to notify you to the extent the law permits. You can review more privacy-related information.

This privacy policy was last updated on 28 September 2020. Our privacy policy may change from time to time. We will place a prominent notice on our website or application if we make any material changes to our policies. If the change materially affects registered users, we will send a notice to you by email, push notification or text.

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Suggested Pages


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Using images of children in the media (and on Iamcitizen. africa), Read here.

Understanding copyright on images. Read here.

How to use images of real people without violating their rights. Read here.